Posts Tagged: Kaizen

How Kaizen could save an online travel agency

The number one concern of a lean organization is customer value.  Now how do you define customer value?  By involving end users, trying to get as much feedback as possible, asking customers to fill in evaluation forms, compare with your

How Kaizen could save an online travel agency

The number one concern of a lean organization is customer value.  Now how do you define customer value?  By involving end users, trying to get as much feedback as possible, asking customers to fill in evaluation forms, compare with your