It all starts with quality

Delivering value all starts with quality.

In the end, we want to deliver customer value, that’s our number one goal, right?

How can we achieve this without quality?

If we ship products with a certain level of defects at a price that’s reasonable, it’s only a matter of time until a competitor takes over our market share.

They can do this easily by investing their money in expensive machines and testing equipment and hire more people to perform rework and inspections.

This is where the power of continuous improvement can help us turn the tides.  Fostering an eye for quality by fixing small defects in our process one after another.

It takes no large investments to work more efficiently and learn from our mistakes.  We don’t need extra resources or expensive tools.

Take a look at the agile development process, where retrospectives help us to search for improvements.  It is a low-cost practice with a major benefit.

If we as a team are getting more and more reliable in delivering our sprint commitments, with less rework and defects, we are able to ship more value to the customer at the same cost.

Investment = couple of hours / sprint.

I’m currently reading Gemba Kaizen, a book about improving your business by continuously making small improvements where it really matters, the factory floor where products get built.  Very interesting and applicable to the world of software development.

About Nick Oostvogels

Hi, I'm an independent management consultant. My biggest strengths are located in the fields of teamwork, motivation, leadership and continuous improvement. In the IT industry you find a lot of these values in the agile movement, in which I often act as a project leader, product owner or coach. My interests go a lot further, into other industries where we find these values in lean production. Besides that, I try to broaden my horizon as much as possible, always looking for better ways of doing business.

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